Your background

  • You’ve successfully completed an IT-related training and have a strong affinity for IT and technical topics.
  • You’ve already gained first hands-on experience in application support and feel confident in dealing with customers.
  • Customer and goal orientation are among your greatest strengths
  • You’re keen on new technologies and are willing to get deeply involved in our applications.
  • Ideally, you already have experience working with web applications and REST APIs and terms like HTTP Request/Response, JSON and HTTP Error Codes are familiar to you.
  • You have a solid command of written and spoken German and English.

What to expect

  • During your individual onboarding, you’ll learn more about our structures, processes and product landscape. You’ll work closely with a go-to person from QA/testing in order to gain a hands-on, in-depth understanding of our applications and quickly get actively involved.
  • You actively manage support requests from receipt to solution. You’ll review, analyse and classify incoming tickets.
  • Depending on the type of issue, you’ll handle the tickets yourself or you’ll forward them to the responsible department. That means, you’ll work closely with our different departments.
  • Your analytical approach and your forensic skills support you in tracing and reproducing the problems.
  • You’ll use a ticketing system to manage requests and actively partake in the development of a knowledge base.